The General Terms are an inseparable part of the tourist travel contract with a common price and by making a reservation through the website or signing the contract, the user agrees with them.<\/p>\n<\/p>\n\n\n\n
1.1<\/strong> XCo Travel LTD is a registered Tour Operator and Tour Agent with a license number: PK-01-8074 XCo Travel Ltd. and has a UIC: 205765038 1.2<\/strong> The subject of these General Terms is the provision by XCo Travel Ltd. (hereinafter referred as Tour Operator) of organized trips with a total price for user (s) against payment of the agreed price by the users (s).<\/p>\n\n\n\n 1.2.1<\/strong> As a Tour Operator, XCo Travel LTD. publishes on its website all its and \/ or its partners tourist programs, to which these General Terms and Conditions shall apply, as well as the special conditions published in each offer. 1.3<\/strong> “Consumer of organized single or group trips with a total price” is a person:\n 2.1<\/strong> The reservation for participation in the programs of XCo Travel Ltd. is made through the registration form on the website: https:\/\/basecamp.tours<\/a>, by phone: +359 894 505 117<\/a> or by email: info @ basecamp.tours<\/a>, as well as directly at the Tour Operator’s office.<\/p>\n\n\n\n 2.2<\/strong> After receiving the reservation, XCo Travel Ltd. team includes the participant in the list of the relevant program. Attention! This is just a reservation and does not guarantee your participation in the trip. Each reservation becomes valid after payment of the programs price and signing a contract.<\/p>\n\n\n\n 2.3<\/strong> Before making a reservation, each participant should be familiar with these general terms. When booking a program, it is assumed that the participant is familiar with the terms and agrees with them.<\/p>\n\n\n\n 2.4<\/strong> The reservation becomes valid and your place in the trip is secure after paying 50% of the travel price or paying the full amount for the trip (see point 4)<\/p>\n\n\n\n 2.5<\/strong> An organized travel contract may also be concluded in electronic form when it concerns a proposal, posted on the tour operator’s website by placing a marker in the “I agree to the general terms and content of the organized travel contract” box and subject to the relevant requirements of the The E-Commerce Act and the Consumer Protection Act.<\/p>\n\n\n\n 3.1<\/strong> The tour operator is obliged to provide the user with information about the personal documents required during the trip, according to the law of the respective country in which the trip is taking place.<\/p>\n\n\n\n 3.2<\/strong> The issuing of visas for the respective country is in competence only of the respective Consulate and is not guaranteed by the Tour Operator. In case of refusal by the Consulate, the fees paid by the User for visa preparation will be withheld according to the requirements of the Consulate, in case that there is no other requirement, e.g. first night prepaid.<\/p>\n\n\n\n 4.1<\/strong> The prices of the excursions on XCo Travel Ltd. website are announced in euro (EUR). Prices of individual services may also be stated in US dollars or another currency.<\/p>\n\n\n\n 4.2<\/strong> Prices are paid to the tour operator in euro. Prices announced in USD or another currency are paid in euro at the ECB reference rate published by the BNB on the day of payment.<\/p>\n\n\n\n 4.3<\/strong> Payment is made in cash at the Tour Operator’s office, by credit or debit card through the basecamp.tours website or by bank transfer to the account of the Tour Operator.\n\n 4.4<\/strong> Deposit. Unless otherwise stated, the amount of deposit is 50% of the total price of the trip. The user makes a deposit at the time of making a reservation or within 3 working days from the date of booking the excursion, unless otherwise stated in the program. In the absence of a deposit within the specified period, the reservation will be canceled.<\/p>\n\n\n\n 4.5<\/strong> Final payment\n<\/p> 4.6<\/strong> Prices are calculated by fixing the BNB for the respective currency.\n \n\n\n\n 4.7<\/strong> The tour operator has the right to increase the price of travel abroad if the value of transport fees, the amount of travel related fees, such as airports, ports and other fees increase after the contract is concluded till the start of the trip, and if the exchange rate changes from the moment of conclusion the contract to the start of the trip. The change is calculated based on the current BNB fixing for the respective value at the specific date of the change. Even if the above circumstances exist, the Tour Operator is not entitled to increase the price 20 days before the start of the trip.<\/p>\n\n\n\n 4.8<\/strong> In case that the Tour Operator is entitled to increase the cost of the trip by more than 5% for the same reasons listed in paragraph 4.7. The tour operator is obliged to notify the User about the change within two days after its occurrence, but no later than 20 days before the start date of the trip. The Consumer has the right to withdraw from the contract, without owing a penalty or compensation, in which case the user is obliged to notify the Tour Operator of his decision within 3 days of receiving the notification. In case the Consumer accepts the proposed increased price, the parties undertake to conclude an additional written agreement to the organized travel contract in connection with the change in the package price.<\/p>\n\n\n\n 4.9<\/strong> Each program describes what the price of the program includes. All expenses that are not mentioned in the “Price includes” section are considered as personal expenses and are not included in the price of the package.<\/p>\n\n\n\n 4.10<\/strong> In case when XCo Travel Ltd provides price information for services that are NOT included in the total price of the package (e.g. prices for museum entrances, additional excursions or food), it should be taken into account that these are guide prices and the company is not bound by their accuracy.<\/p>\n\n\n\n 4.11<\/strong> The Tour operator saves its right to provide discounts to its customers at its discretion.<\/p>\n\n\n\n 5.1<\/strong> In case the user cancels the trip and terminate\u0441 the contract, the Tour Operator deducts the following penalties for programs conducted in Bulgaria that are with or without ground transportation in the package:\n 5.2<\/strong> In case the user cancels the trip and terminates the contract, the Tour Operator deducts the following penalties for programs conducted outside Bulgaria:\n 5.3<\/strong> In case the user cancels the trip and terminates the contract, the Tour Operator deducts the following penalties for programs that include air transport in the package:\n 5.3<\/strong> Assignment of rights.\n 6.1<\/strong> The Tour Operator is not responsible for any failure or inaccurate performance of this contract and does not owe penalties if the reasons for this are due to:\n 6.2<\/strong> All disputes concerning the implementation of this contract will be settled by mutual agreement by the parties. In case that an agreement cannot be reached, they will be referred to a competent Bulgarian court.<\/p>\n\n\n\n 6.3<\/strong> In case that facts of non-fulfillment or inaccurate fulfillment of the terms in this contract are found during the trip, the user is obliged to inform the service provider on the spot immediately, as well as to notify in writing the Tour Operator or his representative on the spot immediately with a view to timely taking measures that satisfies all the stakeholders.<\/p>\n\n\n\n 6.4<\/strong> In case the claim is not satisfied on the spot, the user has the right to duly file a claim containing a detailed description of the facts and circumstances related to the failure within 14 \/ fourteen \/ days after the end of the tourist trip, subject of the contract. In case the claim is presented verbally, the Tour Operator draws up and signs a protocol with the User for the claim filed.<\/p>\n\n\n\n 6.5<\/strong> The tour operator is obliged to take an opinion on the claim within 30 \/ thirty \/ days from the date of its receipt. The tour operator leaves without consideration the claim for which it has not been notified in accordance with Art. 6.3.<\/p>\n\n\n\n 7.1<\/strong> TOUR OPERATOR’S RIGHTS AND OBLIGATIONS.\n 7.2<\/strong> CONSUMER RIGHTS AND OBLIGATIONS\n 8.1<\/strong> Either party has the right to request an amendment or to terminate the Contract in respect of material changes to the circumstances in which the Treaty was concluded. The party requesting the amendment shall demonstrate substantial changes in the circumstances necessitating the change requested.<\/p>\n\n\n\n 8.2<\/strong> All agreements between the parties amending or terminating the organized travel contract shall be made in writing.<\/p>\n\n\n\n 9.1<\/strong> These General Terms and Conditions have been prepared in accordance with the Tourism Act and the Bulgarian legislation.<\/p>\n\n\n\n
Address of management: Sofia, 90 Cherni Vrah Blvd.
Phone contact: +359 89<\/a>5 551 247
Website: https:\/\/basecamp.tours<\/a>
Email: info @ basecamp.tours<\/a><\/p>\n\n\n\n
1.2.2<\/strong> As a Travel Agent, XCo Travel LTD. publishes on its website all partners tourist programs, to which the General Terms and Conditions of the provider \/ Tour operator shall apply and the conditions published in each offer.<\/p>\n\n\n\n\n \t
2. RESERVATION FOR XCo Travel Ltd. Programs<\/span><\/h2>\n\n\n\n
3. VISAS AND PERSONAL DOCUMENTS<\/span><\/h2>\n\n\n\n
4. PRICES, PAYMENTS AND TERMS RELATED TO THEM<\/span><\/h2>\n\n\n\n
Bank: Unicredit Bulbank\n\n
IBAN: BG94UNCR70001523634996\n\n
BIC\/SWIFT: UNCRBGSF<\/p>\n\n\n\n\n
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ATTENTION! When paying with cards, the bank issued the card may apply additional chargers for the payer.<\/strong\n5. PENALTIES AND TRAVEL CANCELLATIONS<\/span><\/h2>\n\n\n\n
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6. RESPONSIBILITIES AND CLAIMS<\/span><\/h2>\n\n\n\n
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7. RIGHTS AND OBLIGATIONS OF THE PARTIES<\/span><\/h2>\n\n\n\n
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8. ORDER FOR AMENDMENT AND TERMINATION OF THE CONTRACT<\/span><\/h2>\n\n\n\n
9. OTHER CONDITIONS<\/span><\/h2>\n\n\n\n